Illinois State University
Jump over the site's masthead's navigation bar.
Jump over the site's left-side navigation bar.

Lost and Missing Items Policy

 

Milner Library strives to ensure that patrons are able to obtain information they need in a timely manner whether from Milner or from other libraries.  In order to aid in accomplishing this goal, Milner employees will make every reasonable effort to update Online Catalog records so that they accurately reflect the current status of items. 

If You Can't Find an Item

In the event that an item owned by Milner Library cannot be physically located, patrons should seek assistance at the nearest reference desk.  Milner employees will then search for the item, and if it cannot be located, they will promptly have the item designated as “Missing” in the Online Catalog.  Patrons may then request such items from other libraries using the Request feature of the Online Catalog or using interlibrary loan.

Patron Responsibility

All patrons are responsible for returning in a timely manner items that have been charged to them.  For most types of items, those more than 30 days overdue will be given the status “Lost-System Applied” in the online catalog.  For each such item, patrons will be charged a $10 processing fine/fee (if the item is returned this becomes an overdue fine) along with a replacement fee of $50 for most items.  The replacement fee can be waived or refunded if the item is returned within one year from the date when the patron was billed.

If a patron notifies Milner Library that they have lost an item that was charged to them, that item will be declared “Lost-Library Applied.”  The patron is charged a $10 processing fee along with a replacement fee of $50 for most items.   The replacement fee can be waived or refunded if the item is returned within one year from the date when the patron was billed.

Ask a Milner Librarian

Shortcuts

Face book Twitter You tube Flicker Instagram Milner Library Podcasts

Give Us Feedback

Milner Library
Campus Box 8900
201 North School St.
Normal, Il 61790-8900
Phone: 309.438.3451

Disability Accommodations

 

Last Updated: 8/16/12